Frequently Asked Questions

What is VizRez?

VizRez is an interactive resume platform that transforms traditional resumes into dynamic, visual presentations. It features interactive timelines, skill matrices, and customizable profiles that help professionals stand out in competitive job markets.

How do I create my first visual resume?

You can start by either uploading your existing resume (PDF or DOCX) or building one from scratch using our intuitive builder. Our AI-powered parser will automatically extract and organize your information, which you can then customize and enhance with visual elements.

What file formats does the resume parser support?

Our AI parser supports PDF and DOCX formats. For best results, use a well-formatted resume with clear sections and consistent formatting.

How long does it take to create a visual resume?

If you upload an existing resume, the initial setup takes about 5-10 minutes. Customizing visualizations and creating multiple profiles might take an additional 15-30 minutes depending on your needs.

What are the key features of VizRez?

• Interactive career timeline with D3.js visualizations
• Skill matrix with proficiency levels
• Multiple resume profiles for different audiences
• AI-powered resume parsing
• Custom branding options
• Analytics dashboard
• PDF export and shareable links
• QR code generation

Can I create different versions of my resume?

Yes! Professional and Premium plans allow you to create multiple resume profiles. You can tailor each version for specific roles, industries, or audiences while maintaining consistent branding.

How does the skill visualization work?

Our skill matrix organizes your abilities into categories with visual indicators of proficiency levels. You can customize categories, adjust skill levels, and choose from different visualization styles.

What analytics are available?

Our analytics dashboard tracks:

• Total views and unique visitors
• Time spent on each section
• Geographic location of viewers
• Popular resume versions
• Engagement metrics

Which browsers are supported?

VizRez works best on modern browsers:

• Chrome (version 80+)
• Firefox (version 75+)
• Safari (version 13+)
• Edge (version 80+)

Is VizRez mobile-friendly?

Yes, all resumes are fully responsive and optimized for mobile devices. Viewers can interact with your resume on any device.

Can I embed my visual resume on my website?

Premium plan users can embed their visual resumes using our iframe widget or API integration.

How does the QR code feature work?

Each resume has a unique QR code that links directly to your visual resume. You can add this to business cards, portfolios, or presentations for easy sharing.

What plans are available?

• Free: 1 profile, basic features, VizRez branding
• Professional ($9/month): 3 profiles, advanced features, custom domain
• Premium ($19/month): Unlimited profiles, all features, API access

Is there a free trial?

Yes, we offer a 14-day free trial for Professional and Premium plans. No credit card required.

Can I switch plans later?

You can upgrade or downgrade your plan at any time. Changes take effect at the start of your next billing cycle.

What payment methods do you accept?

We accept all major credit cards through Stripe. Annual subscriptions can also be paid via bank transfer for enterprise customers.

Is there a refund policy?

We offer a 14-day money-back guarantee for annual subscriptions. Monthly subscriptions are non-refundable but can be cancelled anytime.

How is my data protected?

We use industry-standard encryption for data in transit and at rest. All data is stored on secure servers with regular backups and security audits.

Who can see my resume?

You control visibility. Resumes are private by default and only accessible via your unique link. You can also password-protect sensitive versions.

Do you sell my data?

Never. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Can I delete my data?

Yes, you can delete your account and all associated data at any time from your account settings.

How does the AI resume parser work?

Our AI (powered by Claude) analyzes your uploaded resume, extracts key information, and automatically structures it for visual presentation. You can review and edit all parsed content.

What if the parser makes mistakes?

You have full control to edit any parsed information. Our AI is highly accurate, but you can manually adjust any extracted data.

Can the AI help improve my resume content?

Yes, our AI can suggest improvements to your summary, generate achievement bullets, and optimize content for different industries.

Is my resume used to train AI models?

No, your resume content is not used to train AI models. It's processed solely to provide you with our service.

How do I share my visual resume?

You can share via:

• Custom URL (e.g., VizRez.com/yourname)
• QR code
• Email link
• Social media sharing buttons
• Embedded widget (Premium only)

Can I export to PDF?

Yes, all plans include PDF export. Professional and Premium plans offer advanced customization options for PDFs.

Does the PDF include interactive elements?

PDFs are static versions of your visual resume. For interactive features, share the web link instead.

Can I use a custom domain?

Professional and Premium plans support custom domains (e.g., resume.yourname.com).

How do I get support?

• Email: [email protected]
• Live chat (Professional & Premium)
• Help center with tutorials
• Video guides on YouTube

What are your support hours?

• Email support: 24/7 response within 24 hours
• Live chat: Monday-Friday, 9 AM - 6 PM EST
• Priority support for Premium users

Do you offer training or onboarding?

Yes, we provide:

• Getting started guide
• Video tutorials
• Live webinars (monthly)
• 1-on-1 onboarding for Premium users

Where can I submit feature requests?

Email [email protected] or use our in-app feedback tool. We review all suggestions and prioritize based on user demand.